Shipping and returns policy

Your Shipping Experience Matters to Us: Timely, Transparent, and Trusted Carriers

Shipping Times

  • Packages typically reach the courier within 1 business day.

  • The following delivery time estimates are counted in business days (Monday-Friday), not calendar days.

  • A shipping confirmation email containing your tracking information will be sent to you after your package has been scanned in by the courier, this can sometimes take an additional business day.

At EVO Labs, we are dedicated to providing you with a seamless and reliable shipping experience. To ensure your orders reach you efficiently, we collaborate with reputable carriers such as

  • USPS

  • UPS

Once your order is processed, we entrust your package to these trusted carriers for delivery. While we diligently monitor the shipping process from our end, it’s important to note that once the package leaves our warehouse, we have no direct control over its journey.

To give you peace of mind and keep you informed, we recommend closely monitoring the USPS, and UPS websites for updates on the status of your order. These platforms will provide you with real-time tracking information, allowing you to stay updated on the progress of your package.

In the rare instance that you suspect your package may be lost or experiencing an unexpected delay, we advise reaching out to the respective carrier’s customer service. USPS and UPS have dedicated support teams who can assist you with any concerns regarding the delivery of your package. By directly contacting them, you can receive the most accurate and up-to-date information, ensuring a swift resolution to any potential issues.

At EVO Labs, we prioritize transparency and want to empower you to take charge of your shipping experience. By actively monitoring the status of your order and promptly contacting the carrier’s customer service if needed, you can maintain control and address any concerns effectively.

Remember, our dedicated support team is also available to assist you throughout the process. If you have any questions or need guidance regarding your shipment, please don’t hesitate to contact us. We are here to provide you with the support and assistance you need, ensuring your complete satisfaction.

Choose EVO Labs for a shipping experience that values transparency, reliability, and your peace of mind. We are committed to serving you and making your research journey as smooth and successful as possible.

Return Policy

Due to the specialized and sensitive nature of our products, all sales are final. We are unable to accept returns or exchanges on any products once they have been shipped. This policy is in place to ensure the integrity and quality of our solutions, which are designed with precision and care.

If you have any questions or concerns about your purchase, please contact our customer service team prior to completing your order. We are committed to providing support and addressing any inquiries to ensure customer satisfaction.

Thank you for your understanding.